Description

Greet and assist guests upon arrival and throughout their stay.
Check-in and check-out using the property management system (PMS); manage guest requests and complaints with courtesy.
Provide local information and recommendations; coordinate with bell desk, housekeeping, and other departments.
Handle phone inquiries, emails, and front desk communications professionally.
Maintain a welcoming, clean, and organized front desk area; ensure security procedures are followed.
Assist with reservations and upsell hotel services when appropriate.
Maintain guest feedback records and escalate issues to management as needed.