Description

Job Title: Front Desk Receptionist

Location: Dubai, UAE

Position Type: Full-Time
Job Description:
We are looking for a friendly and organized Front Desk Receptionist to join our team. As a Front Desk Receptionist, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring a smooth check-in and check-out process. If you have excellent customer service skills, a positive attitude, and a commitment to creating a welcoming atmosphere, we encourage you to apply and become a key member of our hotel’s front desk team.

Responsibilities:
Welcome guests with a warm and friendly demeanor.
Assist with guest check-in and check-out procedures.
Provide information about hotel amenities, services, and local attractions.
Handle guest inquiries, requests, and concerns promptly and professionally.
Answer phone calls and direct them to the appropriate department.
Maintain accurate guest records and reservations.
Handle guest payments and provide accurate change.
Coordinate with other hotel departments to address guest needs.
Assist with guest baggage handling and storage.
Ensure the front desk area is clean and organized.

Qualifications:
Previous experience as a Front Desk Receptionist in a hotel or a similar role is preferred.
Excellent customer service and interpersonal skills.
Professional appearance and a positive attitude.
Strong communication and multitasking abilities.
Proficiency in using hotel management software and systems.
Knowledge of local attractions, dining, and services is a plus.
High school diploma or equivalent.

Benefits:
Competitive hourly wage and opportunities for professional growth within the hotel.
Employee benefits package, including health and wellness programs.
Collaborative and supportive work environment.
Opportunity to provide exceptional customer service and create positive guest experiences.