Description

Job Title: Receptionist – Hotel

Location: Dubai, UAE

Position Type: Full-Time

Job Description:
We are seeking a friendly and professional individual to join our team as a Receptionist. As a Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming experience. Your role will involve handling reservations, check-ins, and check-outs, as well as assisting guests with inquiries and requests. If you have excellent communication skills, a passion for hospitality, and a commitment to creating memorable guest experiences, we encourage you to apply and become an essential part of our hotel’s front desk team.

Responsibilities:
Greet and welcome guests as they arrive at the hotel with a warm and courteous demeanor.
Handle guest reservations, check-ins, and check-outs efficiently and accurately.
Provide information about hotel services, amenities, and local attractions.
Assist guests with inquiries, requests, and special accommodations, ensuring their needs are met.
Process payments, including cash, credit cards, and other forms of payment, accurately and securely.
Manage phone calls, emails, and messages, directing them to the appropriate departments.
Maintain a clean and organized front desk area, including keeping brochures and information up to date.
Resolve guest issues, concerns, or complaints in a professional and efficient manner.
Collaborate with other hotel departments, such as housekeeping and concierge, to meet guest needs.
Ensure compliance with hotel policies and procedures, including safety and security measures.
Assist with administrative tasks and projects as needed.

Qualifications:
High school diploma or equivalent; hospitality or customer service-related coursework is a plus.
Previous experience as a receptionist, front desk agent, or in a similar role is preferred.
Strong communication and interpersonal skills.
Professional appearance and demeanor.
Ability to multitask and remain calm under pressure.
Proficiency in using reservation and hotel management software.
Flexibility to work various shifts, including evenings, weekends, and holidays.
A commitment to delivering outstanding guest service and maintaining high standards.

Benefits:
Competitive hourly wage or salary.
Employee benefits package, including health and wellness programs.
Opportunities for professional development and career advancement.
Collaborative and supportive work environment.
The chance to be part of a dynamic team and create memorable guest experiences.