Description

Exciting Opportunity for a Reservation Agent in Dubai!

We are looking for a talented and customer-focused individual to join our team as a Reservation Agent for our hotel in Dubai. If you have a passion for hospitality and excellent communication skills, we want to hear from you!

Responsibilities:

Handle reservations and booking inquiries via phone, email, and online platforms.
Provide information about room availability, rates, and amenities.
Assist guests in the reservation process and address any questions or concerns.
Coordinate with other hotel departments to ensure smooth guest experiences.
Maintain accurate records of reservations and cancellations.
Up-sell additional services and amenities to guests when appropriate.
Handle guest feedback and resolve issues to ensure guest satisfaction.
Requirements:

Previous experience as a Reservation Agent or in a similar role.
Knowledge of hotel reservation systems and procedures.
Excellent communication and customer service skills.
Ability to work in a fast-paced environment.
Strong organizational and multitasking abilities.
Familiarity with local attractions and services is a plus.
Location: Dubai, UAE