Description

We are looking for a Customer Service Representative to join our team and be the primary point of contact for our valued customers. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to resolve inquiries and issues promptly.

Responsibilities:

Respond to customer inquiries via phone, email, or chat
Provide information about products or services
Resolve customer issues and ensure satisfaction
Process orders, returns, and exchanges
Maintain accurate customer records
Collaborate with other team members to enhance customer experience

Requirements:

Proven experience in a customer service role preferred
Excellent communication and interpersonal skills
Problem-solving ability and a patient, empathetic approach
High school diploma or equivalent