Description

Job Title: IT Support Specialist

Location: Dubai, UAE

Job Type: Full-time

Job Description:
We are looking for a skilled and customer-oriented individual to join our IT team as an IT Support Specialist. The IT Support Specialist will play a crucial role in providing technical assistance and support to our employees, ensuring smooth and efficient IT operations. If you have experience in IT support, strong problem-solving skills, and excellent communication, we encourage you to apply.

Responsibilities:
Provide first-level technical support to end-users via phone, email, or in-person
Troubleshoot hardware and software issues and provide timely resolutions
Install, configure, and maintain computer systems and peripherals
Collaborate with IT team members to escalate and resolve complex issues
Assist in managing user accounts, permissions, and access controls
Conduct regular system and software updates
Create and maintain documentation for IT processes and procedures

Requirements:
Proven experience as an IT Support Specialist or in a similar role
Strong knowledge of computer hardware, software, and networking
Excellent problem-solving and communication skills
Customer service-oriented mindset
Familiarity with help desk software and ticketing systems
Ability to work independently and as part of a team
Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus

Benefits:
Competitive salary
Health insurance
Retirement savings plan
Employee training and development opportunities
Collaborative and team-oriented work environment