Description

Job Title: Help Desk Specialist

Location: Dubai, UAE

Job Type: Full-time

Job Description:
We are seeking a skilled and customer-focused individual to join our team as a Help Desk Specialist. The Help Desk Specialist will be responsible for providing technical support and assistance to end-users, ensuring timely and effective issue resolution. If you have a strong technical background, excellent communication skills, and enjoy helping others with their IT needs, we encourage you to apply.

Responsibilities:
Provide first-level technical support to end-users via phone, email, or chat
Troubleshoot hardware and software issues and provide timely resolutions
Assist in the installation, configuration, and maintenance of computer systems
Document and track support requests using a ticketing system
Collaborate with other IT team members to escalate and resolve complex issues
Assist in user account management and access controls
Stay updated on technology trends and software updates
Create and update knowledge base articles for common issues

Requirements:
Proven experience as a Help Desk Specialist or in a similar technical support role
Strong knowledge of computer hardware, software, and networking
Excellent problem-solving and communication skills
Customer service-oriented mindset with a focus on user satisfaction
Familiarity with help desk software and remote assistance tools
Ability to work independently and collaboratively in a team environment
Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus

Benefits:
Competitive salary
Health insurance
Retirement savings plan
Professional development and training opportunities
Collaborative and team-oriented work environment