Description

Responsibilities:

Handle inbound and outbound calls from customers regarding inquiries, issues, and technical support related to fintech products and services.
Assist customers with account inquiries, transactions, and troubleshooting of fintech platforms and applications.
Provide information and guidance on fintech products, features, and functionalities to customers.
Resolve customer complaints and concerns in a professional and timely manner, escalating complex issues to the appropriate departments when necessary.
Follow up with customers to ensure resolution of issues and satisfaction with the provided solutions.
Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
Collaborate with cross-functional teams, including IT, operations, and product development, to address customer needs and improve service delivery.
Stay updated on industry trends, regulations, and best practices related to fintech products and services.

Requirements:

Bachelor’s degree in business, finance, or a related field is preferred.
Proven experience as a call center agent in the fintech industry is required.
Strong knowledge of fintech products, payment systems, and financial services.
Excellent communication and interpersonal skills.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Problem-solving skills and ability to think critically under pressure.
Proficiency in MS Office Suite and CRM software.
Fluency in English; knowledge of additional languages is a plus.