Description

Responsibilities:

Handle inbound calls from customers regarding inquiries, orders, complaints, and product support.
Make outbound calls to follow up on customer inquiries, surveys, or sales leads.
Listen attentively to customer concerns and provide appropriate solutions or escalate issues to the relevant department.
Maintain accurate records of customer interactions and transactions in the CRM system.
Follow call center scripts and protocols to ensure consistency and quality of service.
Meet or exceed productivity and performance targets set by the company.
Provide accurate and up-to-date information to customers regarding products, services, and promotions.
Collaborate with other departments, such as sales, technical support, and logistics, to resolve customer issues.
Continuously update knowledge of company products, policies, and procedures to better serve customers.
Handle sensitive customer information with confidentiality and professionalism.

Requirements:

High school diploma or equivalent.
Prior experience in a call center or customer service role is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Ability to work in a fast-paced environment and handle a high volume of calls.
Proficiency in MS Office Suite and CRM software.
Flexibility to work in rotating shifts, including evenings, weekends, and holidays.
Fluency in English; knowledge of additional languages is a plus.