Description

Job Opening: Customer Service Representative
 Location: Dubai, UAE
 Job Type: Full-Time
 Department: Customer Support / Call Center

 About the Role
We are seeking a friendly, solution-oriented Customer Service Representative to join our team. As the first point of contact for our customers, you’ll play a vital role in delivering excellent service, answering questions, resolving issues, and ensuring customer satisfaction.

 Key Responsibilities:
Handle inbound and outbound customer calls, emails, and chats professionally

Resolve customer inquiries and complaints with empathy and efficiency

Provide product/service information and support

Update customer accounts and maintain accurate records

Follow communication procedures, guidelines, and policies

Escalate complex issues to the appropriate departments when needed

Maintain a positive, helpful, and professional attitude at all times

 Requirements:
High school diploma or equivalent; associate’s degree is a plus

Proven experience in customer service or call center roles (preferred)

Excellent verbal and written communication skills

Strong problem-solving skills and attention to detail

Proficient in using computers, CRM systems, and office software

Ability to multitask, prioritize, and manage time effectively

Patient, empathetic, and a strong team player

 What We Offer:
Competitive hourly wage or salary

Performance-based bonuses or incentives

Paid training and continuous support

Health benefits (if full-time) and paid time off

Opportunities for growth and career development

A friendly and inclusive workplace culture