Description

Now Hiring: Customer Service Representative (CSR)
 Location: Dubai, UAE
 Job Type: Full-Time

About the Role:
We are looking for a friendly, patient, and solution-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing timely and professional support across phone, email, or chat.

Key Responsibilities:
Respond to customer inquiries via phone, email, or live chat

Resolve customer complaints with empathy and efficiency

Provide product or service information and assist in troubleshooting

Maintain detailed records of customer interactions in the system

Follow up with customers to ensure satisfaction

Work closely with other departments to resolve complex issues

Requirements:
High school diploma or equivalent (college degree a plus)

Proven experience in a customer service role preferred

Excellent communication and interpersonal skills

Ability to multitask and stay calm under pressure

Comfortable using CRM software and customer support tools

Strong problem-solving skills and attention to detail

Benefits We Offer:
Competitive salary + bonuses

Paid training and ongoing support

Health and wellness benefits (if applicable)

Friendly, team-oriented work environment

Opportunities for growth and promotion