Description

Main Job Duties and Responsibilities

· Greet patients

· Register patients according to established protocols

· Assist patients to complete all necessary forms and documentation including medical insurance

· Ensure patient information is accurate including billing information

· Inform patients of medical office procedures and policy

· Maintain and manage patient records

· Move patients through appointments as scheduled

· Answer incoming calls and deal with inquiries

· Transfer calls as required

· Schedule patient appointments

· Collect co-pays and payments

· Report statistics as required

· Respond and comply with requests for information

· Complete other clerical duties as assigned

· Maintain stock of forms and office supplies

· Ensure the reception area is well maintained, neat, and clean

· Safeguard patient privacy and confidentiality

Education, Qualifications, and Experience

· Bachelor Qualified or Higher school diploma

· Knowledge of medical terminology, procedures, and diagnosis

· Knowledge of computer and relevant software applications

· Knowledge of general administrative and clerical procedures

· Working knowledge of healthcare insurance.

Key Competencies and Skills

· Communication skills – able to listen effectively and express oneself in a clear and articulate manner

· Information collection and management – able to collect, organize and monitor data efficiently

· Planning and organizing – able to multi-task, prioritize and schedule tasks and activities

· Attention to detail – Able to produce accurate and high-quality work through concern for all areas involved

· Customer service skills – able to develop good customer relationships with a focus on achieving customer satisfaction

· Adaptability – able to adjust the approach to meet changing demands and situations including dealing with diverse people

· Confidentiality – able to maintain confidentiality and adhere to ethical standards