Description

Front Office Agent Job Description

Position: Front Office Agent

Job Overview:
As a Front Office Agent, you will be the first point of contact for clients and visitors, providing exceptional customer service and directing inquiries to the appropriate departments. Your professionalism, positive attitude, and strong communication skills will create a positive impression of our company.

Responsibilities:

Greet and welcome clients and visitors with a friendly and courteous demeanor.
Manage the front desk area and maintain a neat and organized workspace.
Answer incoming calls and direct them to the appropriate personnel.
Provide information about our products and services to clients and visitors.
Assist in scheduling appointments and managing meeting rooms.
Handle client inquiries and direct them to the appropriate departments.
Receive and distribute incoming mail and packages.
Assist with administrative tasks, such as data entry and filing.
Collaborate with internal teams to ensure smooth office operations.

Qualifications and Requirements:

High school diploma or equivalent; additional education in IT or related fields is a plus.
Proven experience as a Front Office Agent or in a customer service role.
Excellent communication and interpersonal skills.
Proficient in using office software and telephone systems.
Strong problem-solving abilities and a client-focused attitude.
Ability to handle multiple tasks in a fast-paced environment.
Detail-oriented with accurate data entry and record-keeping.
Familiarity with IT and hardware products is advantageous.
Fluent in English; additional language skills are a plus.

Join Our Team:
We are passionate about technology and providing exceptional service to our clients. If you are dedicated to delivering outstanding customer experiences, have a keen interest in IT, and are eager to be a part of our team, we invite you to apply for the Front Office Agent position.

To Apply:
Please submit your detailed CV and cover letter  with the subject line “Application for Front Office Agent – [Your Name].” We eagerly await reviewing your application and exploring the possibility of welcoming you to our esteemed team.

About:
IT and hardware company in Dubai, committed to providing top-notch technology solutions and excellent customer service. As a Front Office Agent, you will play a key role in ensuring a seamless and welcoming experience for our clients and visitors.