Description

Key Responsibilities:
Respond to technical inquiries and issues via phone, email, or in person.
Troubleshoot and resolve hardware and software problems for students and staff.
Install and configure software and hardware components.
Provide user training and guidance on technology usage.
Collaborate with the IT team to implement upgrades and improvements.
Maintain accurate records of help desk interactions and solutions.

Qualifications:
Diploma or degree in Information Technology or related field.
Strong knowledge of computer systems, software, and networks.
Excellent problem-solving and communication skills.
Patience and the ability to explain technical concepts to non-technical users.
Prior experience in a help desk or technical support role is advantageous.