Description

Overview:
As a Front Office Assistant, you’ll be at the heart of our guest interactions, ensuring a warm and seamless check-in and check-out process. Your friendly demeanor, excellent communication skills, and attention to detail will contribute to creating lasting positive impressions for our guests.

Key Responsibilities:

Greet guests with a warm smile and assist them with check-in and check-out procedures, ensuring accuracy and efficiency.
Handle guest inquiries, providing information about hotel services, amenities, and local attractions.
Manage reservations and ensure accurate room assignments, taking into consideration guest preferences.
Coordinate with other departments to fulfill guest requests and address any concerns promptly.
Maintain a neat and organized front desk area, adhering to brand standards.

Qualifications:

Excellent interpersonal and communication skills.
Strong organizational abilities and attention to detail.
Proficiency in using hotel management software is a plus.
Previous experience in a similar role is preferred.