Description

Job Title: Guest Service Attendant – Hotel

Location: Dubai, UAE

Position Type: Full-Time

Job Description:
Join our team as a Guest Service Attendant and become an integral part of our commitment to delivering exceptional guest experiences. As a Guest Service Attendant, you will play a crucial role in ensuring that guests have a comfortable and memorable stay. Your friendly demeanor, attention to detail, and dedication to guest satisfaction will contribute to the success of our hotel. If you have a passion for hospitality and enjoy providing outstanding service, we encourage you to apply for this rewarding position.

Responsibilities:
Greet and welcome guests upon arrival with a warm and friendly attitude.
Assist guests with check-in and check-out processes efficiently and accurately.
Provide information about hotel amenities, services, and local attractions to guests.
Handle guest inquiries, requests, and concerns promptly and professionally.
Assist with luggage handling and offer assistance to guests as needed.
Ensure the lobby and public areas are clean, well-maintained, and welcoming.
Monitor and respond to guest needs, including room service requests and special requests.
Coordinate with other hotel departments to fulfill guest requests and resolve issues.
Maintain accurate records of guest interactions, service requests, and billing information.
Promote and upsell hotel services, such as dining options, spa services, and special packages.
Assist with organizing and overseeing special events, conferences, and group bookings.
Uphold the hotel’s policies and procedures to ensure a safe and enjoyable stay for all guests.
Handle emergencies and guest complaints with a calm and solution-oriented approach.

Qualifications:
High school diploma or equivalent; hospitality or related education is a plus.
Previous experience in a guest service or hospitality role is preferred but not required.
Strong customer service and communication skills.
Professional appearance and a friendly, welcoming demeanor.
Ability to handle multiple tasks and prioritize guest needs effectively.
Familiarity with hotel booking and reservation systems is an advantage.
Attention to detail and a commitment to exceeding guest expectations.
Flexibility to work varied shifts, including evenings, weekends, and holidays.
Proficiency in using computers and office software.

Benefits:
Competitive hourly wage or salary.
Employee benefits package, including health, dental, and retirement plans.
Opportunities for professional development and career advancement within the hotel industry.
A collaborative and team-oriented work environment.
The chance to contribute to creating memorable guest experiences.