Description

Job Title: IT Support Specialist

Location: Dubai, UAE

Position Type: Full-Time

Job Description:
We are looking for a dedicated IT Support Specialist to join our team. As an IT Support Specialist, you will be the first point of contact for all IT-related issues within our organization. Your role is crucial in ensuring that our employees have the technical support they need to excel in their roles. If you have a strong technical background, excellent problem-solving skills, and a passion for helping others with their IT needs, we encourage you to apply for this important position.

Responsibilities:
Provide timely technical support to employees via phone, email, or in-person.
Troubleshoot hardware, software, and network issues and provide solutions.
Assist with the setup and configuration of computers, printers, and other hardware.
Install and upgrade software applications, ensuring proper functionality.
Monitor and maintain computer systems and networks, including system backups and updates.
Set up and manage user accounts and access permissions.
Conduct regular system and network audits to ensure security and compliance.
Collaborate with team members and external vendors to resolve complex technical issues.
Create and maintain documentation for IT procedures and policies.
Assist in IT-related projects, including hardware and software upgrades.
Stay up-to-date with emerging technologies and trends in IT support.

Qualifications:
Bachelor’s degree in computer science, information technology, or a related field (or equivalent experience).
Previous experience in IT support or a related role is preferred.
Strong knowledge of Microsoft Windows and Office Suite.
Familiarity with hardware components and troubleshooting techniques.
Excellent problem-solving and communication skills.
Customer-focused with a strong commitment to providing outstanding support.
Ability to work independently and as part of a team.
IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
Flexibility to work varied shifts, including evenings and weekends as needed.

Benefits:
Competitive salary.
Employee benefits package, including health, dental, and retirement plans.
Opportunities for professional development and career advancement within the company.
A collaborative and team-oriented work environment.
The chance to contribute to the smooth operation of our organization through top-notch IT support.