Description

As a Customer Service professional in the vibrant city of Dubai, you will be the frontline representative of our organization, ensuring exceptional customer experiences. Your dedication to customer satisfaction and problem-solving skills will be the cornerstone of our service excellence. Key responsibilities include:

Customer Interaction: Provide prompt and courteous responses to customer inquiries via phone, email, and chat, addressing their needs and concerns effectively.
Issue Resolution: Resolve customer issues and concerns promptly, finding creative solutions while adhering to established policies and procedures.
Product Knowledge: Maintain comprehensive knowledge of our products and services to assist customers accurately.
Order Management: Process customer orders, returns, and exchanges efficiently, ensuring accuracy and timeliness.
Complaint Handling: Handle customer complaints and escalations with empathy and professionalism, working to achieve fair and satisfactory resolutions.
Documentation: Maintain accurate records of customer interactions and transactions in the customer relationship management (CRM) system.
Feedback Collection: Gather and relay customer feedback to improve our products and services continually.

Requirements:

Excellent communication skills in English (multilingual skills are a plus).
Strong problem-solving abilities and a customer-centric mindset.
Proficiency in customer service software and CRM systems.
Empathetic and patient demeanor.
Knowledge of Dubai’s local culture and customer expectations.