Description

BELL BOY DUTIES AND RESPONSIBILITIES:

Checks the daily arrival list for VVIP’s or guests with special need.

To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.

Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.

Tag baggages it and return the identification slips to guests.

Assists guests with luggage to the front desk.

Escorts guests to room, placing luggage in room assigned by front desk.

Inspects guest room for order and adequate supplies and informs guests of room amenities

Delivers faxes, messages, packages and flowers to guests rooms and other offices.

Provide items on loan to guest and collect the items back from guest before departure.

Inform Front Desk Cashier to charge items given on loan, in case there is any charges applicable.

Ensure the efficient delivery and collection of group luggage.

Ensure that the guest has verified that all luggage has been accounted for.

Ensure safe storage and collect ticketing of guest coats and personal items.

Assist guest with Long term luggage storage requests / Left luggage requests.

Update and file the left luggage request form / Long Term luggage request form.

Update and file errand cards.