Description

Job Opportunity: Guest Service Agent in Dubai

A prestigious hotel in Dubai is currently seeking a motivated and customer-focused individual to join our team as a Guest Service Agent. If you have a passion for hospitality, excellent communication skills, and a commitment to delivering exceptional guest experiences, we invite you to apply for this exciting position.

Key Responsibilities:

Guest Check-In/Check-Out: Ensure a smooth and efficient check-in and check-out process for guests.
Customer Service: Provide personalized and attentive service to guests throughout their stay.
Reservation Management: Handle reservations, cancellations, and inquiries.
Problem Resolution: Address guest concerns and resolve issues promptly.
Front Desk Operations: Assist with various front desk tasks and administrative duties.
Communication: Effectively communicate with guests and other hotel departments.
Requirements:

Previous experience in a similar role within the hospitality industry is preferred.
Diploma or degree in Hospitality Management or a related field.
Excellent communication and interpersonal skills.
Strong customer service orientation and problem-solving abilities.
Ability to work in a fast-paced environment.
Flexibility to work in shifts, including weekends and holidays.