Description

Job Title: Call Center Associates

Location: Dubai, UAE

Employment Type: Full-time

About Us:
We are committed to delivering exceptional customer service and support to our clients. As we continue to grow, we are seeking dedicated Call Center Associates to join our team and help us provide outstanding assistance to our customers.

Responsibilities:
Answer inbound calls from customers and provide assistance with inquiries, product information, and support issues
Make outbound calls to follow up on customer inquiries, resolve issues, and gather feedback
Respond to customer emails and messages in a timely and professional manner
Accurately document customer interactions and maintain detailed records in the CRM system
Identify and escalate priority issues to the appropriate department or supervisor for resolution
Meet or exceed individual and team performance goals, including call quality, productivity, and customer satisfaction metrics
Stay informed about product updates, promotions, and company policies to provide accurate information to customers
Collaborate with team members and departments to ensure consistent and efficient customer service delivery
Participate in ongoing training and development programs to enhance knowledge and skills

Requirements:
High school diploma or equivalent
Previous experience in a call center or customer service role preferred but not required
Excellent communication and interpersonal skills
Strong active listening skills and ability to empathize with customers
Proficiency in computer and typing skills
Ability to multitask and navigate multiple systems simultaneously
Positive attitude and willingness to learn and adapt in a fast-paced environment
Ability to work flexible shifts, including evenings, weekends, and holidays as needed

Benefits:
Competitive hourly wage
Health insurance
Retirement savings plan
Paid time off and holidays
Training and development opportunities
Dynamic and collaborative work environment