Description

Job Title: IT Support Specialist

Location: Dubai, UAE

Employment Type: Full-time

About Us:
We are committed to delivering cutting-edge solutions and exceptional service to our clients. As part of our ongoing growth, we are seeking a skilled and motivated IT Support Specialist to join our team.

Responsibilities:
Provide technical support and troubleshooting assistance to end-users regarding hardware, software, and network-related issues.
Install, configure, and maintain computer systems, software applications, and peripherals.
Respond to IT support requests via phone, email, or in person, and prioritize and escalate issues as needed.
Perform routine maintenance tasks, including system updates, patches, and backups.
Assist in the setup and configuration of new workstations and user accounts.
Troubleshoot and resolve network connectivity issues, including LAN, WAN, and VPN connections.
Document IT support activities, solutions, and procedures for knowledge sharing and reference.
Collaborate with IT team members to identify and implement process improvements and best practices.
Stay current with emerging technologies and industry trends to enhance technical skills and knowledge.

Requirements:
Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
Proven experience in IT support roles, with a strong understanding of computer systems, networks, and software applications.
Proficiency in troubleshooting Windows and Mac OS environments, as well as Microsoft Office Suite and other productivity tools.
Familiarity with ITIL best practices and helpdesk ticketing systems (e.g., ServiceNow, JIRA).
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Strong analytical and problem-solving abilities, with a meticulous attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus.

Benefits:
Competitive salary based on experience and qualifications.
Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Opportunities for professional development and career advancement.
Collaborative and inclusive work environment with a focus on innovation and teamwork.