Description

Job Title: IT Support Specialist

Location: Dubai, UAE

Employment Type: Full-time

About Us:
We are dedicated to providing innovative solutions and excellent service to our clients. As we continue to grow, we are seeking a skilled and customer-focused IT Support Specialist to join our dynamic team and help ensure the smooth operation of our technology systems.

Responsibilities:
Provide technical support and troubleshooting assistance to end-users via phone, email, chat, or in-person
Respond to and resolve help desk tickets and service requests in a timely and efficient manner
Install, configure, and maintain hardware, software, and peripherals, including computers, printers, scanners, and mobile devices
Diagnose and resolve technical issues related to operating systems, applications, network connectivity, and hardware components
Collaborate with internal teams and external vendors to escalate and resolve complex technical issues
Document and track all support activities, solutions, and resolutions in the help desk ticketing system
Conduct user training and orientation sessions to promote technology literacy and best practices
Implement and enforce IT security policies and procedures to protect company data and systems
Stay current with technology trends, developments, and best practices to continually improve IT support services
Participate in IT projects and initiatives as assigned by the IT manager or senior leadership

Requirements:
Bachelor’s degree in Information Technology, Computer Science, or related field preferred
Proven experience in IT support or a similar role, with a strong understanding of desktop operating systems, hardware, and software applications
Proficiency in troubleshooting and diagnosing technical issues across multiple platforms and environments
Strong customer service orientation with excellent communication and interpersonal skills
Ability to work independently and collaboratively in a fast-paced environment
Familiarity with ITIL or other IT service management frameworks is a plus
Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST) are desirable
Knowledge of cybersecurity principles and practices preferred
Flexibility to work varying shifts, including evenings, weekends, and holidays as needed

Benefits:
Competitive salary based on experience and qualifications
Health insurance options
Retirement savings plan
Paid time off and holidays
Training and professional development opportunities
Positive and collaborative work environment