Description

Job Title: IT Support Staff

Location: Dubai

Job Type: Full-Time
We are seeking a motivated and customer-focused IT Support Staff to join our dynamic team. As an IT Support Staff member, you will play a crucial role in providing technical assistance and support to our employees, ensuring smooth day-to-day operations. If you have a passion for technology, excellent problem-solving skills, and a commitment to delivering outstanding customer service, we invite you to apply.

Responsibilities:
Provide first-level technical support to employees on hardware, software, and network-related issues.
Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
Respond to help desk tickets, emails, and phone calls promptly, ensuring timely resolution of issues.
Collaborate with IT team members to escalate and resolve complex technical problems.
Assist in the implementation of IT policies, procedures, and best practices.
Conduct regular maintenance and updates on computer systems to ensure optimal performance.
Educate users on basic software and hardware functionality.
Maintain accurate records of IT inventory and equipment.

Qualifications:
Proven experience as an IT Support Staff or in a similar role.
Associate degree or relevant certifications in Information Technology or a related field.
Strong knowledge of Microsoft Windows and Office applications.
Familiarity with troubleshooting network connectivity issues.
Excellent problem-solving and communication skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.

Benefits:
Competitive salary
Professional development opportunities