Description

Job Title: IT Support Specialist

Location: Dubai, UAE

Employment Type: Full-time

About Us:
Our company is a dynamic and innovative organization committed to delivering cutting-edge technology solutions to our clients. We are seeking a skilled and customer-focused individual to join our team as an IT Support Specialist. This role plays a key part in providing technical assistance and support to our internal users, ensuring the smooth operation of our IT systems and infrastructure.

Responsibilities:
Provide technical support and troubleshooting assistance to end-users regarding hardware, software, network, and system-related issues.
Respond to help desk tickets and inquiries in a timely and professional manner, resolving issues remotely or through on-site visits as required.
Install, configure, and maintain computer hardware, software applications, and peripheral devices, ensuring compatibility, security, and optimal performance.
Collaborate with team members and external vendors to diagnose and resolve complex technical problems, escalating issues as necessary to higher-level support personnel.
Perform system upgrades, software installations, and patches, following established procedures and change management protocols.
Conduct user training sessions and create documentation and knowledge base articles to assist users in resolving common technical issues independently.
Monitor IT infrastructure components, including servers, routers, switches, and firewalls, to proactively identify and address potential issues or vulnerabilities.
Implement and enforce IT security policies, procedures, and best practices to protect data, systems, and networks from security threats and breaches.
Assist with IT projects and initiatives, such as system migrations, upgrades, and deployments, providing technical expertise and support as needed.
Stay informed about emerging technologies, industry trends, and best practices in IT support and service delivery.

Requirements:
Bachelor’s degree in Information Technology, Computer Science, or related field preferred; relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) may be considered in lieu of degree.
Proven experience in providing technical support and troubleshooting for desktops, laptops, printers, mobile devices, and other IT equipment and peripherals.
Strong knowledge of Microsoft Windows operating systems, Office 365 applications, and common productivity software suites.
Familiarity with networking concepts, protocols, and technologies (e.g., TCP/IP, DNS, DHCP, VLANs) and experience with network troubleshooting tools.
Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
Customer service-oriented mindset and a commitment to delivering high-quality support and service to internal stakeholders.
Analytical problem-solving skills and the ability to prioritize tasks and manage multiple assignments in a fast-paced environment.
Willingness to learn new technologies and adapt to changing IT environments and business requirements.
Availability to participate in after-hours support rotations and respond to emergency situations as needed.

Benefits:
Competitive salary commensurate with experience and qualifications.
Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Opportunities for professional development and career advancement within the organization.
Dynamic and collaborative work environment with a focus on innovation and continuous improvement.