Description

We are seeking enthusiastic and customer-focused Customer Service Representatives to join our team. As a Customer Service Representative, you will be the first point of contact for customers, assisting with inquiries, providing solutions, and ensuring a positive experience.

Responsibilities:

Inbound Calls: Handle incoming customer calls professionally and courteously.
Inquiry Resolution: Address customer inquiries, issues, and requests accurately and efficiently.
Problem Solving: Troubleshoot and resolve customer concerns to ensure satisfaction.
Product Knowledge: Acquire a deep understanding of our products and services to provide accurate information.
Order Processing: Assist customers with placing orders, tracking shipments, and processing returns.
Documentation: Accurately log customer interactions and transactions in the system.
Upselling: Identify upselling opportunities and inform customers about promotions and offers.
Communication: Collaborate with internal departments to resolve complex customer issues.
Follow-Up: Ensure timely follow-up with customers regarding inquiries and resolutions.
Customer Feedback: Gather and communicate customer feedback to improve processes and services.
Qualifications:

High school diploma or equivalent; additional education or certifications are a plus.
Previous customer service experience is preferred.
Strong communication and interpersonal skills.
Active listening and empathy.
Problem-solving and critical-thinking abilities.
Proficiency in using computer systems and software.
Ability to multitask and manage time effectively.
Positive attitude and willingness to learn.
Flexibility to work shifts including evenings, weekends, and holidays