Description

Job Title : Help Desk Specialist

Location: Dubai, UAE

Position Type: Full-Time

Job Description:
Are you tech-savvy and passionate about providing technical support to help others succeed? Join our team as a Help Desk Specialist and play a vital role in ensuring the smooth operation of technology systems within the school. As a Help Desk Specialist, you will provide technical assistance to students, teachers, and staff, helping them resolve IT-related issues. If you have excellent problem-solving skills, strong communication abilities, and a passion for technology, we encourage you to apply.

Responsibilities:
Serve as the first point of contact for technical support requests from students, teachers, and staff.
Provide timely and effective resolution to IT-related issues, including hardware and software problems.
Assist users with troubleshooting and diagnosing technical problems.
Install, configure, and maintain computer hardware and software.
Set up and manage user accounts and access permissions.
Collaborate with the IT team to identify and escalate complex issues.
Document support requests, solutions, and system changes in a ticketing system.
Provide guidance and training to users on technology best practices.
Keep up-to-date with technology trends and updates.
Assist with the maintenance and inventory tracking of IT equipment.
Assist in implementing and enforcing IT security policies and procedures.
Participate in the planning and execution of IT projects and initiatives.
Ensure the confidentiality and security of school data and information.
Follow school policies and procedures related to technology usage.

Qualifications:
Previous experience in a technical support or help desk role is preferred but not required.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal abilities.
Knowledge of computer hardware, software, and operating systems.
Familiarity with common software applications and troubleshooting techniques.
Customer-focused with a commitment to providing outstanding service.
Ability to work independently and as part of a team.
IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus but not required.
High school diploma or equivalent; additional technical education is a plus.

Benefits:
Competitive compensation package.
Opportunities for professional development and training.
A supportive and collaborative work environment.