Description

Job Title: Help Desk Specialist – College

Location: Dubai, UAE

Position Type: Full-Time

Job Description:
Join our IT department as a Help Desk Specialist and play a crucial role in providing technical support and assistance to students, faculty, and staff. In this role, you will be responsible for addressing and resolving IT-related issues, providing guidance on the use of college systems and software, and ensuring a seamless technological experience for our college community. If you have a passion for technology, strong problem-solving skills, and a commitment to providing excellent customer service, we encourage you to apply for this position.

Responsibilities:
Respond to and resolve technical inquiries and requests from students, faculty, and staff, providing effective solutions and guidance to ensure the smooth operation of college systems and technology.
Diagnose and troubleshoot hardware and software issues, collaborating with the IT team to address complex technical problems and ensure timely resolutions.
Assist in the installation, configuration, and maintenance of computer systems, software, and peripherals across the college campus, ensuring that all equipment is functioning properly and meeting user needs.
Maintain a detailed record of help desk requests, resolutions, and troubleshooting steps, contributing to a comprehensive knowledge base and resource library for ongoing support and training.

Qualifications:
Bachelor’s degree in computer science, information technology, or a related field. Relevant certifications and prior experience in a help desk or technical support role are preferred.
Strong analytical and problem-solving abilities, with the capacity to identify and resolve technical issues efficiently and effectively.
Excellent communication and interpersonal skills, with a strong focus on providing exceptional customer service and support to students, faculty, and staff.
Proficiency in various operating systems, software applications, and IT tools, with a solid understanding of IT infrastructure and networking principles.

Benefits:
Competitive salary and benefits package, with opportunities for professional development and career growth within the college’s IT department.
Ongoing training and support to keep you updated with the latest technological advancements and IT solutions in the education sector.
A collaborative and inclusive work environment that encourages innovation, teamwork, and the use of technology to enhance the overall educational experience.