Description

Job Opportunity: E-mail and Chat Agent in Dubai

A leading company in Dubai is currently hiring for the position of E-mail and Chat Agent. If you have excellent written communication skills, a customer-focused mindset, and the ability to handle inquiries via e-mail and chat platforms, we encourage you to apply for this exciting role.

Key Responsibilities:

E-mail Communication: Respond to customer inquiries and concerns via e-mail.
Chat Support: Provide real-time support and assistance through chat platforms.
Issue Resolution: Address customer issues and ensure timely resolution.
Customer Engagement: Engage with customers to enhance their overall experience.
Documentation: Maintain accurate records of customer interactions.
Requirements:

Previous experience as an E-mail and Chat Agent or in a similar role.
Excellent written communication skills in English.
Customer-centric attitude and problem-solving abilities.
Familiarity with e-mail and chat support platforms.
Ability to multitask and work in a fast-paced environment.
Strong attention to detail.