Description

Hostess Responsibilities:

Greeting and Seating Guests:

Welcome guests with a friendly and inviting demeanor as they enter the establishment.
Escort guests to their designated tables and assist with seating arrangements.
Reservation Management:

Manage incoming reservations and ensure all bookings are appropriately recorded and organized.
Handle reservation inquiries and assist customers in making reservations.
Waiting Area Maintenance:

Maintain the waiting area to be clean, organized, and comfortable for guests during their wait.
Keep track of waitlists and manage guest seating in an organized manner.
Customer Assistance:

Provide exceptional customer service by attending to guests’ needs and inquiries.
Offer menu recommendations and answer questions about the establishment and services.
Floor Coordination:

Collaborate with servers and kitchen staff to ensure smooth coordination of table turnovers and efficient service.
Cashier Responsibilities:

Payment Processing:

Process customer orders accurately and efficiently using the point-of-sale (POS) system.
Handle cash, credit card, or digital payments, providing correct change and receipts as needed.
Order Verification:

Verify the accuracy of customer orders before processing payments to avoid any errors.
Sales Reporting:

Keep track of daily sales, transactions, and other relevant data and report them to management.
Cash Register Management:

Balance cash registers at the beginning and end of each shift, ensuring the correct amount of change is available.
Customer Service:

Provide friendly and helpful customer service, addressing any payment-related inquiries or concerns.
Promotion and Loyalty Programs:

Promote loyalty programs, discounts, and special offers to customers during the checkout process.
Receipts and Invoices:

Print and issue receipts or invoices for customers upon request.
Qualifications:

Previous experience as a Hostess, Cashier, or in a customer-facing role is advantageous but not always required.
Excellent communication and interpersonal skills to interact effectively with customers and colleagues.
Friendly and welcoming demeanor with a customer-centric attitude.
Ability to handle cash and process payments accurately.
Proficiency in using a point-of-sale (POS) system is a plus but can be trained on the job.
Strong organizational skills and attention to detail to manage reservations and cash transactions.
Ability to work in a fast-paced environment and handle multiple tasks efficiently.
Flexibility to work varying shifts, including weekends and holidays.