Description

Responsibilities:

Lead and supervise the guest service team.
Ensure excellent customer service and guest satisfaction.
Train and onboard new team members.
Assign tasks and responsibilities to team members.
Monitor team performance and provide feedback.
Handle guest inquiries, complaints, and requests.
Collaborate with other departments to enhance guest experience.
Maintain a welcoming and hospitable environment.
Assist in resolving complex guest issues.
Prepare and analyze guest service reports.
Requirements:

Strong leadership and interpersonal skills.
Excellent communication and customer service abilities.
Previous experience in guest service or hospitality.
Ability to train and develop team members.
Problem-solving and conflict resolution skills.
Positive attitude and a customer-focused mindset.
Flexibility to work in shifts, including weekends and holidays.
Knowledge of hotel or hospitality operations.
High school diploma or equivalent.
Professional appearance and conduct.