Description

 Walk-In-Interview for Customer Service Representatives 

Join Al-Alam Enterprises and be a part of our dynamic Customer Service team!

Contact Person: Emily Parker
Date: August 10, 2023 to August 12, 2023
Time: 10:00 Am – 12:00 pm
Address: Office # 101-B, just next to the exit of Al-Jubail bus station, the same building as Al-Khalil Cafeteria.

Dress Code: Professional Attire

**Job Details:**
Position: Customer Service Representative
Location: Sharjah, UAE
Department: Customer Support
Salary: 4500 AED

**Key Responsibilities:**
– Handle incoming customer inquiries via phone, email, and chat.
– Assist customers with product information, order inquiries, and issue resolution.
– Provide personalized solutions and recommendations to enhance customer satisfaction.
– Document and track customer interactions accurately in our CRM system.
– Collaborate with cross-functional teams to resolve complex customer issues.
– Maintain a positive, professional, and empathetic demeanor at all times.
– Contribute to process improvement initiatives to enhance customer experience.

**Qualifications: **
– High school diploma or equivalent; some college education is a plus.
– Previous experience in customer service or a related role is preferred.
– Excellent communication skills, both verbal and written.
– Strong problem-solving abilities and patience in dealing with customers.
– Proficiency in computer applications and CRM systems.
– Ability to handle high-volume interactions while maintaining quality.
– Positive attitude, adaptability, and willingness to learn.
– Bilingual proficiency in English & Hindi is an advantage.

**What to Bring:**
– Updated resume.
– Copies of relevant certifications or qualifications.
– References, if available.

Don’t miss this opportunity to kick-start your career in customer service with us.
Walk in on August 10, 2023, between 10:00 Am and 12:00 Pm at Office # 101-B, just next to the exit of Al-Jubail bus station, the same building as Al-Khalil Cafeteria. Come prepared to discuss your experience and why you’re excited to join our team.