Description

Responsibilities:

Assist customers with inquiries, issues, and requests.
Provide information about products and services.
Process orders, returns, and exchanges.
Troubleshoot and resolve customer problems.
Maintain accurate customer records and interactions.
Communicate with customers via phone, email, or chat.
Collaborate with other departments for issue resolution.
Handle customer feedback and complaints.
Ensure a positive and satisfying customer experience.
Upsell and cross-sell products and services.
Requirements:

Excellent communication and interpersonal skills.
Patience and empathy in dealing with customers.
Problem-solving and conflict resolution abilities.
Proficiency in using customer service software.
Ability to work in a fast-paced environment.
Positive attitude and a customer-focused mindset.
Previous customer service experience is a plus.
High school diploma or equivalent.
Professional appearance and conduct.
Flexibility to work in shifts, including weekends.