Description

Call Center Agent (F&B) Job Description: Delivering Exceptional Service Through Communication

Join our dynamic team as a Call Center Agent for Food and Beverage (F&B) and be the voice of our brand to our valued customers. Your excellent communication skills and passion for providing exceptional service will play a crucial role in enhancing customer satisfaction.

Role Overview:
As a Call Center Agent (F&B), you will be the first point of contact for customers seeking information, placing orders, or addressing concerns related to our food and beverage offerings. Your friendly and professional demeanor will leave a lasting positive impression.

Key Responsibilities:
Answer incoming calls and assist customers with F&B inquiries, orders, and reservations.
Provide accurate and detailed information about our menu, promotions, and services.
Take orders over the phone, ensuring accuracy and adherence to special requests.
Address customer concerns and resolve issues in a timely and courteous manner.
Process payments and ensure proper documentation.
Maintain a high level of product knowledge to offer personalized recommendations.
Record customer interactions and transactions accurately.
Collaborate with kitchen and service teams to ensure seamless order fulfillment.
Uphold company policies and standards for customer service excellence.
Continuously improve communication techniques and customer engagement.
Qualifications:

High school diploma or equivalent; additional education or hospitality training is a plus.
Previous experience in customer service or call center roles.
Excellent verbal communication skills and active listening abilities.
Proficiency in using phone systems and basic computer applications.
Strong problem-solving skills and empathy in handling customer concerns.
Ability to multitask and work in a fast-paced environment.
Positive attitude and willingness to learn and adapt.
Flexibility to work varying shifts, including weekends and evenings.