Description

Responsibilities:

Answer incoming customer calls and respond to inquiries in a friendly and helpful manner.
Provide accurate information about our products, services, and policies.
Assist customers with placing orders, processing returns, and resolving issues.
Maintain a high level of professionalism and empathy while handling customer concerns.
Update customer records and information accurately in our database.
Collaborate with team members and departments to ensure prompt resolution of customer requests.
Follow established call center procedures and guidelines.

Qualifications:

Strong verbal communication skills and active listening abilities.
Customer-focused mindset and a passion for delivering top-notch service.
Ability to navigate computer systems and multitask effectively.
Problem-solving skills to address customer needs efficiently.
Previous call center or customer service experience is a plus.