Description

Job Title: Hotel Receptionist

Location: Dubai, UAE

Position Type: Full-Time

Job Description:
We are seeking a courteous and efficient Hotel Receptionist to join our team and provide excellent guest service at our front desk. As a Hotel Receptionist, you will be the first point of contact for guests, ensuring a warm welcome, efficient check-in/check-out, and a smooth overall guest experience. Your professionalism, communication skills, and attention to detail will contribute to the success of our hotel.

Responsibilities:
Greet and welcome guests in a friendly and professional manner.
Check guests in and out, verifying reservations and processing payments.
Provide information about hotel amenities, services, and local attractions.
Answer phone calls, inquiries, and emails promptly and courteously.
Handle guest requests, concerns, and special requirements.
Assist with room assignments and maintain accurate guest records.
Coordinate with housekeeping and maintenance to ensure timely guest requests fulfillment.
Maintain a neat and organized front desk area.
Assist with reservations and booking arrangements.
Upsell hotel services and amenities to enhance guest experience.
Follow hotel policies and procedures for guest safety and security.
Collaborate with other hotel departments to ensure a seamless guest experience.
Handle administrative tasks, such as managing reservations and updating guest information.

Qualifications:
Previous experience as a Hotel Receptionist or in a customer service role is preferred.
Excellent communication and interpersonal skills.
Professional appearance and demeanor.
Strong organizational and multitasking abilities.
Ability to work under pressure and handle busy periods.
Familiarity with hotel reservation systems and property management software.
Knowledge of local attractions and points of interest.
High school diploma or equivalent.

Benefits:
Competitive hourly wage or salary.
Opportunities for career growth within the hospitality industry.
Employee benefits package, including health and wellness programs.
Supportive and collaborative work environment.