Description

Job Title: Call Center Staff

Location: Dubai, UAE

Position Type: Full-Time

Job Description:

We are seeking enthusiastic and customer-oriented Call Center Staff to join our team and provide exceptional service to our clients. As a Call Center Staff member, you will play a crucial role in handling inbound and outbound calls, addressing customer inquiries, and ensuring a positive customer experience. Your communication skills, patience, and problem-solving abilities will contribute to our company’s commitment to excellent customer service.

Responsibilities:
Handle incoming calls from customers, providing accurate and helpful information.
Assist customers with inquiries, orders, product information, and issue resolution.
Make outbound calls for various purposes, including customer follow-ups and surveys.
Maintain a professional and courteous demeanor while interacting with customers.
Document customer interactions and update customer records accurately.
Follow call center scripts and guidelines to ensure consistent service.
Escalate complex issues to appropriate teams or supervisors as needed.
Provide information about products, services, and promotions to callers.
Strive to meet and exceed call center performance and quality metrics.
Continuously improve product knowledge and customer service skills.

Qualifications:
Previous experience in a call center or customer service role is preferred.
Strong communication skills and active listening abilities.
Problem-solving skills and ability to remain calm under pressure.
Proficiency in using customer service software and tools.
Ability to type accurately and navigate computer systems efficiently.
Flexibility to work various shifts, including evenings and weekends.
High school diploma or equivalent; additional education is a plus.

Benefits:
Competitive salary with opportunities for performance-based incentives.
Employee benefits package, including health and wellness programs.
Supportive and collaborative work environment.
Training and development opportunities to enhance your customer service skills.