Description

Job Title: Customer Service Representative – Supermarket

Location: Dubai, UAE

Position Type: Full-Time

Job Description:
Join our dedicated team as a Customer Service Representative and play a vital role in providing exceptional customer service to our shoppers. As a Customer Service Representative, you will be the primary point of contact for addressing customer inquiries, resolving issues, and ensuring a positive shopping experience for all patrons. If you are passionate about delivering outstanding service and have strong communication skills, we encourage you to apply for this integral position within our supermarket.

Responsibilities:
Greet and assist customers in a friendly and courteous manner, providing guidance on product locations, promotions, and any other inquiries to enhance their overall shopping experience.
Address customer concerns and resolve complaints efficiently and diplomatically, demonstrating empathy and understanding while adhering to the supermarket’s policies and procedures.
Process customer transactions accurately and efficiently at the checkout counter, handling cash, credit card payments, and other forms of payment in accordance with the supermarket’s cash handling policies.
Maintain a clean and organized checkout area, ensuring that all merchandise is appropriately scanned, bagged, and accounted for during the checkout process.
Collaborate with the supermarket’s management team to relay customer feedback and suggest improvements to enhance the overall customer service experience and foster long-term customer loyalty.

Qualifications:
High school diploma or equivalent. Previous experience in a customer service role, preferably in a retail or supermarket setting, is advantageous.
Excellent interpersonal and communication skills, with the ability to engage with customers in a positive and professional manner, even in high-pressure situations.
Proficiency in operating cash registers and basic computer systems, with a strong attention to detail in handling monetary transactions and ensuring accuracy in processing payments.
A proactive and customer-focused mindset, with a willingness to go the extra mile to meet and exceed customer expectations and foster a welcoming and inclusive shopping environment.

Benefits:
Competitive hourly wage and flexible scheduling options, allowing for a work-life balance and opportunities for career growth within the supermarket’s customer service department.
Employee discounts on supermarket products and additional perks based on performance and customer satisfaction ratings.
A collaborative and supportive work environment that values teamwork, integrity, and a commitment to delivering exceptional customer service at all times.

If you are enthusiastic about providing exceptional service and building positive customer relationships, please submit your resume and a cover letter