Description

Job Title: Customer Service Representative

Location: Dubai, UAE

Job Type: Full-time

Job Description:
We are currently seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. If you have excellent communication skills, a passion for helping others, and enjoy working in a dynamic team environment, we encourage you to apply.

Responsibilities:
Respond to customer inquiries via phone, email, and live chat
Provide accurate information and assistance in a friendly and professional manner
Process orders, returns, and exchanges
Resolve customer issues and complaints promptly and effectively
Collaborate with other departments to address customer needs
Maintain up-to-date knowledge of products and services
Document and track customer interactions in the CRM system
Identify opportunities for process improvement and customer satisfaction

Requirements:
Proven experience as a Customer Service Representative or in a similar role
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multitask in a fast-paced environment
Familiarity with customer service software and CRM systems
High school diploma or equivalent

Benefits:
Competitive salary
Health insurance
Retirement savings plan
Training and development opportunities
Collaborative and team-oriented work environment
Opportunities for career advancement within the company